TGIS Datacentre Issues Resolved
Sunday, 22nd March, 2015
TGIS Service Announcement
Sincere apologies for the patchy connectivity to systems and services within our Slough Data Centre over the last three days. Our telephone lines have been extremely busy as well and, even though we drafted in additional people to answer incoming calls, we were not able to accomodate all without some going to voicemail.
We had two major perimeter firewalls fail at the same time which has caused major downtime while we installed and configured new units to replace those that failed. Although dual firewall failure is not unheard of, it is extremely rare and unfortunately it has caused a tremendous amount of angst and concern for our customers. Please be assured that things are now returned to normal. This is the only episode of this kind we've had in 21 years of service to customers and we now have put in place a third backup unit to ensure this never happens again.
Please contact us as normal on 01344 641627 or on 01344 989160 if you wish to discuss this issue with us. Please do be patient if you are directed to voicemail, as our phones are understandably extremely busy at the moment.
Many thanks for your patience over the last three days.
-= The TGIS Team =-