TAY Mail Server Back Up

The TAY Email server has been down this morning for 3 hours 5 minutes 11 seconds beginning at around 09:35. The mail mail store disk had managed to get to almost full and needed extending. This was resolved and the server now has an additional 300Gb of disk space.The issue is now resolved and the server TAY is back online. Thanks for your patience ... Read More »

10th Sep 2017
TAY Mail Server Down for Maintenance

There will be a short Email outage for those TGIS customers using the server TAY (tay.tgis.co.uk) today while we add some disk space to this server.EmailOur servers TAY is the only server affected by the outage.We will let you know when the disk has been extended and service is as normal.  Thanks for your patience while we resolved the issue. -= ... Read More »

10th Sep 2017
Barracuda Virus Definition Causes Outage

There has been a short Email outage at our Slough data centre today. The outage affected the following services:EmailOur servers SPRINT, MAIL, TAY, BOURNE and STOUR were affected by the outage.The outage was caused by a corrupted automatically assigned update to our SPAM firewalls. The corrupted file caused the units to go out of service until the ... Read More »

17th Mar 2017
Data Centre Outage

There has been an outage at our Slough data centre this morning from 02:00 - 08:00. The outage affected the following services:EmailOur servers SPRINT, MAIL, TAY, BOURNE and STOUR were affected by the outage.WEBOur web servers, DOE, ROE, DEE, LUNE, SARK and TRENT were affected by the outage.Servers, CHERWELL, NENE, MERSEY and NINAH were not ... Read More »

9th Oct 2016
Telephone Number Changes for TGIS

The TGIS telephone system is changing!We have been testing VOIP (Voice Over IP) telephony for two years, to ensure that the voice quality is 100% as well as the reliability of the service. The service we are using is available as a hosted product from TGIS and we thoroughly recommend it to all our customers.From 1 October 2016 we will no longer be ... Read More »

19th Sep 2016
Brief Data Centre Outage Over

The TGIS data centre network has been down this morning for 2 hours 38 minutes 17 seconds beginning at around 07:50. The issue was caused by a cable fault to the Internet and affected two large data centres in Slough. We are housed in one of these centres.The issue is now resolved and the data centre is back online. Thanks for your patience while ... Read More »

23rd Nov 2015
TGIS Telephone Upgrade Almost Complete

TGIS Service Announcement The TGIS telephone network has been upgraded to enable us to take more calls simultaneously. We are waiting for the network change to propagate and, while this is happening there is some disruption to our bank of numbers starting with 01344 989***. This should be sorted within the next very short while but in the ... Read More »

14th Aug 2015
Upgrade to our Accounts Package Complete

We have completed our upgrade to V6 of our WHMCS Accounting Package.Your client area will look slightly different but we hope you'll find it a lot clearer than the older version of the software. If you have any questions regarding the new look, please don't hesitate to contact the help desk on 01344 641627 or 01344 989160. If you would rather use ... Read More »

21st Jul 2015
Emails now flowing again

TGIS Service Announcement All TGIS systems, including Email, are now running as normal after a massive failure at our Slough Data Centre.The SituationEmail queues have dissipated back to almost normal levels again and Email should be arriving as normal. There will be some delays of Email which may have been waiting to be delivered but all new ... Read More »

22nd Mar 2015
All systems OK - Large Mail Queues

TGIS Service Announcement All TGIS systems are now running as normal after a massive failure at our Slough Data Centre.The SituationAlthough everything is running as normal, there are massive Email queues in excess of 80,000 messages waiting to be processed and this is causing long delays with incoming Email. Please be advised that we are doing ... Read More »

22nd Mar 2015