Mar 17th Barracuda Virus Definition Causes Outage

There has been a short Email outage at our Slough data centre today. The outage affected the following services:EmailOur servers SPRINT, MAIL, TAY, BOURNE and STOUR were affected by the outage.The outage was caused by a corrupted automatically assigned update to our SPAM firewalls. The corrupted file caused the units to go out of service until the ... Read More »

Oct 9th Data Centre Outage

There has been an outage at our Slough data centre this morning from 02:00 - 08:00. The outage affected the following services:EmailOur servers SPRINT, MAIL, TAY, BOURNE and STOUR were affected by the outage.WEBOur web servers, DOE, ROE, DEE, LUNE, SARK and TRENT were affected by the outage.Servers, CHERWELL, NENE, MERSEY and NINAH were not ... Read More »

Sep 19th Telephone Number Changes for TGIS

The TGIS telephone system is changing!We have been testing VOIP (Voice Over IP) telephony for two years, to ensure that the voice quality is 100% as well as the reliability of the service. The service we are using is available as a hosted product from TGIS and we thoroughly recommend it to all our customers.From 1 October 2016 we will no longer be ... Read More »

Nov 23rd Brief Data Centre Outage Over

The TGIS data centre network has been down this morning for 2 hours 38 minutes 17 seconds beginning at around 07:50. The issue was caused by a cable fault to the Internet and affected two large data centres in Slough. We are housed in one of these centres.The issue is now resolved and the data centre is back online. Thanks for your patience while ... Read More »

Aug 14th TGIS Telephone Upgrade Almost Complete

TGIS Service Announcement The TGIS telephone network has been upgraded to enable us to take more calls simultaneously. We are waiting for the network change to propagate and, while this is happening there is some disruption to our bank of numbers starting with 01344 989***. This should be sorted within the next very short while but in the ... Read More »

Jul 21st Upgrade to our Accounts Package Complete

We have completed our upgrade to V6 of our WHMCS Accounting Package.Your client area will look slightly different but we hope you'll find it a lot clearer than the older version of the software. If you have any questions regarding the new look, please don't hesitate to contact the help desk on 01344 641627 or 01344 989160. If you would rather use ... Read More »

Mar 22nd Emails now flowing again

TGIS Service Announcement All TGIS systems, including Email, are now running as normal after a massive failure at our Slough Data Centre.The SituationEmail queues have dissipated back to almost normal levels again and Email should be arriving as normal. There will be some delays of Email which may have been waiting to be delivered but all new ... Read More »

Mar 22nd All systems OK - Large Mail Queues

TGIS Service Announcement All TGIS systems are now running as normal after a massive failure at our Slough Data Centre.The SituationAlthough everything is running as normal, there are massive Email queues in excess of 80,000 messages waiting to be processed and this is causing long delays with incoming Email. Please be advised that we are doing ... Read More »

Mar 22nd TGIS Datacentre Issues Resolved

TGIS Service Announcement Sincere apologies for the patchy connectivity to systems and services within our Slough Data Centre over the last three days. Our telephone lines have been extremely busy as well and, even though we drafted in additional people to answer incoming calls, we were not able to accomodate all without some going to ... Read More »

Nov 3rd TGIS Telephones Not Available

TGIS Service Announcement We apologise for any issues our customers may have getting hold of the Help Desk today. Our VOIP operated telephone system's network has gone down and we are doing everything we can to get it back up and running as soon as possible.Please contact us as normal on 01344 641627. However there is only one line available at ... Read More »